Because nutraceutical products are consumable goods, returns are accepted only in the situations below.
Eligible claims
- Goods damaged in transit, reported with photos within 48 hours of delivery.
- Short supply against the invoice, reported within 48 hours of delivery.
- A quality deviation from the agreed specification, supported by batch number and details, reported before the goods are used or resold.
Not eligible
- Change of mind after dispatch.
- Private label goods produced to approved artwork and specification.
- Goods stored incorrectly after delivery.
How claims are settled
After review, we will replace the affected goods or issue a credit note. Raise a claim by email at sales.unitednutri@gmail.com or from your account dashboard.